Tag: CRM
Assembled raises $3.1M led by Stripe to build ‘the operating system for support teams’
CRM software accounts for one-quarter of all enterprise IT spend. But ironically, while a lot of money is spent on platforms like Salesforce or SAP to manage incoming calls and outgoing marketing and sales activity, not a lot of attention is given to the issue of how to help the teams…
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Uptrust raises new money to fight mass incarceration with technology
While most technology companies are building up a surveillance state to serve political powers and private profiteering, Uptrust is using some of those same tools to make it easier to move people out of the criminal justice system. And the San Francisco-based startup has just raised $1.3 million to expand…
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Zendesk’s latest tools designed to give fuller view of the customer
Like many technology companies, Zendesk made the tough decision to cancel its Zendesk Relate customer conference this week in Miami amid Covid-19 health concerns. That doesn’t mean the announcements didn’t happen though, even if the conference didn’t, and today the company announced a major update to its Sunshine development platform.…
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Salesforce grabs Vlocity for $1.33B, a startup with $1B valuation
It’s been a big news day for Salesforce . It announced that co-CEO Keith Block would be stepping down, and that it had acquired Vlocity for $1.33 billion in an all-cash deal. It’s no coincidence that Salesforce targeted this startup. It’s a firm that builds six industry-specific CRMs on top…
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Salesforce co-CEO Keith Block steps down
Salesforce today announced that Keith Block, the company’s co-CEO, is stepping down. This leaves company founder Marc Benioff as the sole CEO and chair of the CRM juggernaut. Block’s bio has already been wiped from Salesforce’s leadership page. Block stepped into the co-CEO role in 2018, after a long career…
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Microsoft Dynamics 365 update is focused on harnessing data
Microsoft announced a major update to its Dynamics 365 product line today, which correlates to the growing amount of data in the enterprise, and how to collect and understand that data to produce better customer experiences. This is, in fact, the goal of all vendors in this space including Salesforce…
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