Chromebooks train schoolkids to be loyal customers, internal Google document suggests
Internal documents revealed as part of a child safety lawsuit hint at Google’s plan to “onboard kids” into its ecosystem by investing in schools. In this November 2020 presentation, Google writes that getting kids into its ecosystem “leads to brand trust and loyalty over their lifetime,” as reported earlier by NBC News.
The heavily-redacted documents, which surfaced earlier this week, are linked to a massive lawsuit filed by several school districts, families, and state attorneys general, accusing Google, Meta, ByteDance, and Snap of creating “addictive and dangerous” products that have harmed young users’ mental health. (Snap settled earlier this week).
Google has spent over a decade investing in products built for education, while establishing Chromebooks as a classroom staple. The 2020 document also includes a study on how the laptop brands used in schools have an “influence on purchase patterns.”
Another slide in the presentation highlights a 2017 story from The New York Times, bolding a quote that says Google is part of a battle to “hook students as future customers.” This quote appears multiple times in the presentation: “If you get someone on your operating system early, then you get that loyalty early, and potentially for life.” The document also suggests that YouTube in schools could create a “pipeline of future users” and creators.
At the same time, other slides discuss some of the challenges associated with bringing YouTube to schools, including how the platform is “often blocked” and how “efforts to make YouTube safe for schools have yet to work.” The documents also acknowledge the potential impact of YouTube on mental health, with one 2024 presentation showing a slide that says “many regret time lost when they unintentionally ‘go down the rabbit hole,’” or that YouTube “‘distracted’ them from work or even getting to bed on time.”’
In an emailed statement to The Verge, Google spokesperson Jack Malon says the documents “mischaracterize” the company’s work. “YouTube does not market directly to schools and we have responded to meet the strong demand from educators for high-quality, curriculum-aligned content,” Malon says. “Administrators maintain full control over platform usage and YouTube requires schools to obtain parental consent before granting access to YouTube for students under 18.”
Jury selection for the social media addiction trial will start on January 27th, 2026.
Internal documents revealed as part of a child safety lawsuit hint at Google’s plan to “onboard kids” into its ecosystem by investing in schools. In this November 2020 presentation, Google writes that getting kids into its ecosystem “leads to brand trust and loyalty over their lifetime,” as reported earlier by…
Recent Posts
- The Dyson HushJet Mini Cool is the powerful personal fan you won’t want to live without this summer — and it’s surprisingly reasonably priced, too
- Gone in 60 minutes
- GroWell Cap Review: I Have Hair for the First Time in 15 Years
- The Sonos Era 100 speaker is down to its lowest price in months
- Google shuts down the AI image app Pixel Studio
Archives
- June 2026
- May 2026
- April 2026
- March 2026
- February 2026
- January 2026
- December 2025
- November 2025
- October 2025
- September 2025
- August 2025
- July 2025
- June 2025
- May 2025
- April 2025
- March 2025
- February 2025
- January 2025
- December 2024
- November 2024
- October 2024
- September 2024
- August 2024
- July 2024
- June 2024
- May 2024
- April 2024
- March 2024
- February 2024
- January 2024
- December 2023
- November 2023
- October 2023
- September 2023
- August 2023
- July 2023
- June 2023