Tag: pro
3 Benefits of AI live support in enhancing the customer experience
There has never been more demand for exceptional business-consumer interactions than today: 80% of customers say their experience with companies is as important as their products or services. But the public’s definition of exceptional has heightened, too. Companies have an hour window to resolve customer service tickets if they wish…
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Some of the world’s biggest tech firms have signed up to the EU’s promise for safe AI
The EU has revealed over a hundred companies have signed up to its new Artificial Intelligence Pact, including tech giants such as Microsoft, Google, and Vodafone. The pact outlines a commitment to three core actions. The first is to adopt a governance strategy to encourage the deployment of AI in…
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Hacker creates false memories in ChatGPT to steal victim data — but it might not be as bad as it sounds
Security researchers have exposed a vulnerability which could allow threat actors to store malicious instructions in a user’s memory settings in the ChatGPT MacOS app. A report from Johann Rehberger at Embrace The Red noted how an attacker could trigger a prompt injection to take control of ChatGPT, and can…
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Intel debuts super-fast AI chips – looking to match AMD in the race for AI chip supremacy
Intel has been having a challenging time in recent years, particularly following the launch of the iPhone with Apple silicon, and the rise of an AI and data center chip industry largely dominated by Nvidia and AMD. The company isn’t taking these developments lying down, though, and has announced the…
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“Perfect storm” – CrowdStrike VP apologizes as Congress hearing into outage begins
Following July 2024 Crowdstrike incident, in which millions of Windows machines crashed due to a broken software update for its endpoint protection software, the company’s senior VP for counter adversary operations, Adam Meyers, appeared at a cybersecurity subcommittee hearing at the US House of Representatives to say the company was…
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Microsoft’s new AI tool wants to find and fix AI-generated text that’s factually wrong
Microsoft has unveiled a new tool which looks to stop AI models from generating content that is not factually correct – more commonly known as hallucinations. The new Correction feature builds on Microsoft’s existing ‘groundedness detection’, which essentially cross-references AI text to a supporting document input by the user. The…
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