Tag: pro
How AI and support teams can divide and conquer customer challenges
When a customer reaches out for support on a product or service, it’s a crucial time for any business. Today, making those moments count isn’t as simple as answering a phone call or responding to an email. Effective customer success relies on using the very best tools and technologies –…
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SAP wants to turn every developer into a Generative AI expert
SAP has revealed plans to help developers across the world quickly become experts in generative AI tools. At the company’s SAP TechEd 2023 event in Bangalore today, it unveiled a number of new AI-based tools that will allow for the speedy creation of apps, automate processes and build business sites,…
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SAP – these are the three key things you need to tick off for effective AI
Businesses looking to implement AI tools in their workflows need to ensure they are making sure the technology is conforming to several key points, SAP has said. Speaking ahead of its SAP TechEd conference in India this week, company chief marketing and solutions officer Julia White outlined her thoughts on the…
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Thousands of shortened domains registered to carry out cyberattacks and more
Cybersecurity researchers from Infoblox have uncovered a major link-shortening operation that was helping cybercriminals evade detection and deliver phishing and malware sites to their targets. They dubbed the operation Prolific Puma, and think it’s likely that multiple threat actors were involved in the operation’s work and expansion. As per the…
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WeWork set to file for bankruptcy – could this be the end at last?
WeWork may file for bankruptcy as early as next week as a possible end to the company looms ever closer. The company, which provides flexible and shared office spaces in 119 cities across the world, was once valued at a staggering $47 billion. The story of its sketchy leadership and…
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US says dozens of countries have signed up to pledge never to pay ransomware hackers
Forty countries are expected to sign a pledge today to never pay a ransom demand to cybercriminals again. The signing should take place during the third annual International Counter-Ransomware Initiative (CRI) summit, which kicked off earlier this week in Washington, D.C. The move comes as a direct response to the…
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