Tag: pro
AWS might have just made contact centers less awful for everyone
Calling a contact center might soon be a less painful process for customers and agents alike thanks to a new release from Amazon Web Services (AWS). At its AWS re:Invent 2023 this week, the cloud giant announced Amazon Q, a new AI-powered workplace assistant that looks to offer role-specific responses…
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AWS CEO – the cloud is for everyone, so don’t stop reinventing
Amazon Web Services (AWS) CEO Adam Selipsky has laid out his vision of the future of cloud computing and technology as a whole, with AI unsurprisingly set to play a key role. Talking in his keynote at the company’s AWS re:Invent 2023 event in Las Vegas, Selipsky noted how he…
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Top instant money provider service hacked, over a million users possibly affected
The popular payment provider Ingo Money suffered a ransomware attack last week, but the consequences of the incident are yet unknown. Cybernews claims that the company ended up on the data leak site belonging to Inc Ransom. Ingo Money is a company that provides payment services to both customers and…
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Workers are wasting hours every day on menial IT tasks
Workers are spending as much as half of their day (3-4 hours) doing non-productive work or manual tasks that could be automated, according to the latest Employee Experience Benchmark Report by Kore.ai. It believes that automation and even generation AI could play a role in improving efficiency towards so-called ‘microtasks’,…
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Evernote cuts back on free plans, pushing users to upgrade
Evernote is considering how it can push users toward paid plans by introducing even more limits to its free tier, according to a new report by TechCrunch. Evernote’s online pricing structure currently remains unchanged, but the company did confirm to TechCrunch that it had been running small-scale tests. So, the…
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US healthcare giant Henry Schein hit by second major cyberattack
Healthcare giant Henry Schein is having a nightmare month, having just reported yet another ransomware attack at the hands of ransomware group BlackCat. Earlier this week, the company published a press release notifying the media of a ransomware attack that occurred on November 22. As a result, the company’s e-commerce…
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