Tag: Enterprise
Sinch snaps up MessageMedia for $1.3B to compete with Twilio in business SMS services
Sinch — the Swedish company that provides a suite of services for companies to build communications and specifically “customer engagement” into their services by way of APIs — has made yet another acquisition in its global march to scale up its business and compete more squarely with Twilio. The company…
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Xometry is taking its excess manufacturing capacity business public
Xometry, a Maryland-based service that connects companies with manufacturers with excess production capacity around the world, filed an S-1 form with the U.S. Securities and Exchange Commission announcing its intent to become a public company. Growth aside, it’s clear that Xometry is no modern software business, at least from a…
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Cognigy raises $44M to scale its enterprise-focused conversational AI platform
Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that was accelerated in this past year as so many other services went virtual and digital — and today a startup that has built a set of low-code tools to help enterprises integrate more…
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4 proven approaches to CX strategy that make customers feel loved
Rebecca Liu-Doyle Contributor Rebecca Liu-Doyle is principal at Insight Partners, a global private equity and venture capital firm. Her focus areas include high-growth software, marketplaces, and consumer internet. Customers have been “experiencing” business since the ancient Romans browsed the Forum for produce, pottery and leather goods. But digitization has radically…
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For startups, trustworthy security means going above and beyond compliance standards
Oren Yunger Contributor Oren Yunger is an investor at GGV Capital, where he leads the cybersecurity vertical and drives investments in enterprise IT, data infrastructure, and developer tools. He was previously chief information security officer at a SaaS company and a public financial institution. More posts by this contributor Winning…
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Once a buzzword, digital transformation is reshaping markets
The notion of digital transformation evolved from a buzzword joke to a critical and accelerating fact during the COVID-19 pandemic. The changes wrought by a global shift to remote work and schooling are myriad, but in the business realm they have yielded a change in corporate behavior and consumer expectation…
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