Ride-Hail And Delivery Apps Like Lyft And DoorDash Aren’t Sharing Their Plans For What Happens When Coronavirus Hits The United States
Despite CDC warnings to prepare for an outbreak of COVID-19 in the United States, multiple companies, including Amazon, Lyft and DoorDash, declined to share specifics about their plans for an outbreak or their communication with workers, including if they would pause services to slow down the diseases’ spread, if they would compensate sick employees, or if they would provide workers with safety gear.
As the novel coronavirus spreads, delivery and ride-sharing services could emerge as vectors of the disease — or of medical supplies and hope for isolated people. But those companies that did share information remained vague about their plans.
Delivery workers and ride-share drivers are often contractors or freelancers whose livelihoods depend on interacting with hundreds of people throughout the course of the day.
There are already reports of some Uber drivers refusing to pick up passengers at the airport
“My significant other is reluctant to let me work. It’s a common topic of discussion in my rides now, often jokingly, but with a hint of underlying nervousness from all parties,” Nate, an Uber driver in Las Vegas told Business Insider this week. “I typically Lysol the car … after I get anyone in the car coughing.”
In China, as the government locked down cities, food delivery drivers became folk heroes, offering lifelines to people stuck inside their homes. The food delivery app Meituan experienced so many orders that they had a shortage of workers and experimented in Beijing’s Shunyi district with delivering food via unmanned vehicles.
On Friday, Amazon asked all its employees to defer non-essential travel, including in the US. But it’s still unclear how that will affect delivery workers.
BuzzFeed News has reached out to popular delivery and ride-share apps to find out what kinds of precautions are being put in place to mitigate the virus’ spread, and will update as we hear back.
Postmates
A spokesperson for the delivery app told BuzzFeed News that at the moment it will be operating normally.
“We have shared precautionary CDC guidance with our Postmates; and will continue to encourage employees, merchants and consumers to follow preventative measures,” the spokesperson said. “We are tracking the situation closely and will help provide the resources necessary to mitigate increased risks.”
Uber
Uber is currently encouraging both drivers and riders to follow the guidance of local authorities to help prevent the spread of the virus. A spokesperson said it is in close contact with local public health organizations and will continue to follow their recommendations.
“We are always working to help ensure the safety of our employees and everyone on the Uber platform, and we continue to be concerned by the ongoing spread of coronavirus. We have formed a dedicated global team of Uber operations, security and safety executives, guided by the advice of a consulting public health expert, to respond as needed in each market where we operate around the world.”
GrubHub
A GrubHub spokesperson described the coronavirus as a “complex and fast-moving situation” and said the company is waiting to see how things progress.
“We are focused on prioritizing the health and safety of our drivers, diners, restaurant partners and employees during this challenging time,” a spokesperson told BuzzFeed News. “We will continue to monitor the situation closely, including assessing and analyzing the potential impact on our business.”
Amazon
Did not respond as of press time.
TaskRabbit
Did not respond as of press time.
DoorDash
Did not respond as of press time.
Lyft
Did not respond as of press time.
Despite CDC warnings to prepare for an outbreak of COVID-19 in the United States, multiple companies, including Amazon, Lyft and DoorDash, declined to share specifics about their plans for an outbreak or their communication with workers, including if they would pause services to slow down the diseases’ spread, if they…
