Category: Startups
Kaizo raises $3M for its AI-based tools to improve customer service support teams
CRM has for years been primarily a story of software to manage customer contacts, data to help agents do their jobs, and tools to manage incoming requests and outreach strategies. Now to add to that we’re starting to see a new theme: apps to help agents track how they work…
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Slack’s slowing growth turns around as remote work booms
Hello and welcome back to our regular morning look at private companies, public markets and the gray space in between. This morning we’re taking a look at Slack’s customer growth in the current moment compared to what we know about it historically. What we’d like to know is whether Slack’s…
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Meet the European startups that pitched at EF’s 13th (and first virtual) Demo Day
Entrepreneur First (EF), the the London-headquartered company builder and “talent first” investor, unveiled its latest cohort of “deep tech” companies in a first virtual Demo Day, amid the novel coronavirus pandemic. Presenting startups, in the format of a slick pre-recorded video, are made up of teams formed across EF’s three…
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SendBird adds voice and video to popular chat API
SendBird has built a highly successful business with a chat API, but the company never intended to stop there, and today it announced it was adding voice and video capabilities to its communications platform. “We’re creating more of an interaction platform to allow not just text messaging, but also voice…
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DataGuard, which provides GDPR and privacy compliance-as-a-service, raises $20M
Watchdogs have started to raise the issue that new working practices and online activity necessitated by the spread of the coronavirus pandemic are creating new sets of privacy, security and data protection challenges. Today a startup is announcing a growth round of funding to help online businesses navigate those issues…
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Meri Williams steps down as CTO of UK challenger bank Monzo
Monzo, the U.K. challenger bank that now counts over 4 million account holders, has lost its CTO, TechCrunch has learned. According to multiple sources, Meri Williams, who joined the fast-growing fintech in September 2018 to much fanfare, announced internally that she was departing, saying that she wanted to voluntarily help…
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