customer experience Archives

September 15, 2021

5 things you need to win your first customer

Posted By: Zach_Wilson 0 Comment business, business intelligence, column, customer experience, EC Column, EC How To, Growth Marketing, market research, Marketing, Startup Advice, startup tips, Startups, TC, Verified Experts

Bryan Dsouza Contributor Bryan Dsouza leads product marketing at Grammarly, and previously led various product management and product marketing roles across B2C and B2B

artificial intelligence brand management customer experience Customer success Dileepan Siva direct to consumer eCommerce Enterprise Funding jeff clavier Recent Funding Shopify Startups subscription services TC Uncork Capital Upscribe

August 10, 2021

Upscribe, raising $4M, wants to drive subscription-first DTC brand growth

Posted By: Zach_Wilson 0 Comment artificial intelligence, brand management, customer experience, Customer success, Dileepan Siva, direct to consumer, eCommerce, Enterprise, Funding, jeff clavier, Recent Funding, Shopify, Startups, subscription services, TC, Uncork Capital, Upscribe

Upscribe founder and CEO Dileepan Siva watched the retail industry make a massive shift to subscription e-commerce for physical products over the past decade,

amazon brand management column customer experience Customer Service e-commerce EC Column EC Ecommerce and D2C eCommerce online shopping supply chain management TC

August 6, 2021

Online retailers: Stop trying to beat Amazon

Posted By: Zach_Wilson 0 Comment amazon, brand management, column, customer experience, Customer Service, e-commerce, EC Column, EC Ecommerce and D2C, eCommerce, online shopping, supply chain management, TC

Kenny Small Contributor Kenny Small is vice president SAP and Enterprise at Qualitest Group, the world’s leading AI-powered quality engineering company. Brick-and-mortar stores forced

Cloud cloud services cloudblue column CRM customer experience customer relationship management EC Cloud and Enterprise Infrastructure EC Column SaaS Subscription model subscription services

June 24, 2021

3 issues to resolve before switching to a subscription business model

Posted By: Zach_Wilson 0 Comment Cloud, cloud services, cloudblue, column, CRM, customer experience, customer relationship management, EC Cloud and Enterprise Infrastructure, EC Column, SaaS, Subscription model, subscription services

Jess Warrington Contributor In my role at CloudBlue, Fortune 500 companies often approach me for help with solving technology challenges while shifting to a

brand management column customer experience customer experience analytics customer experience management customer satisfaction cx EC Column EC Marketing Tech Enterprise Marketing Qualtrics sap Sprinklr Startups

June 1, 2021

4 proven approaches to CX strategy that make customers feel loved

Posted By: Zach_Wilson 0 Comment brand management, column, customer experience, customer experience analytics, customer experience management, customer satisfaction, cx, EC Column, EC Marketing Tech, Enterprise, Marketing, Qualtrics, sap, Sprinklr, Startups

Rebecca Liu-Doyle Contributor Rebecca Liu-Doyle is principal at Insight Partners, a global private equity and venture capital firm. Her focus areas include high-growth software,

brand management column corporate finance customer experience Customer success EC Column EC How To Marketing sales Startups

May 21, 2021

Develop a buyer’s guide to educate your startup’s sales team and customers

Posted By: Zach_Wilson 0 Comment brand management, column, corporate finance, customer experience, Customer success, EC Column, EC How To, Marketing, sales, Startups

Yousuf Khan Contributor Yousuf Khan is a partner at Ridge Ventures. Prior to joining Ridge, he was the first CIO of Automation Anywhere, CIO

brand management column content marketing customer experience EC Column EC How To EC Marketing Tech Marketing PR product marketing public relations Startups

May 13, 2021

Even startups on tight budgets can maximize their marketing impact

Posted By: Zach_Wilson 0 Comment brand management, column, content marketing, customer experience, EC Column, EC How To, EC Marketing Tech, Marketing, PR, product marketing, public relations, Startups

Dominik Angerer Contributor Dominik Angerer is CEO and co-founder of headless CMS Storyblok, which provides best practice guidance for startups on how to build

column customer experience customer relationship management Customer success EC Column EC Enterprise Applications EC How To Marketing SaaS Startups

March 26, 2021

How our SaaS startup improved net revenue retention by more than 30 points in two quarters

Posted By: Zach_Wilson 0 Comment column, customer experience, customer relationship management, Customer success, EC Column, EC Enterprise Applications, EC How To, Marketing, SaaS, Startups

NRR is the most underrated metric out there Tim Kopp 8 hours Tim Kopp Contributor Tim Kopp is the chairman and CEO of Terminus,

column customer experience digital marketing EC Enterprise Applications EC How To product management SaaS Startups TC

February 26, 2021

In freemium marketing, product analytics are the difference between conversion and confusion

Posted By: Zach_Wilson 0 Comment column, customer experience, digital marketing, EC Enterprise Applications, EC How To, product management, SaaS, Startups, TC

Jeremy Levy Contributor Jeremy Levy is CEO and co-founder of Indicative, a product analytics platform for product managers, marketers and data analysts. A serial

Cloud customer experience Customer success Enterprise Exit Fundings & Exits gainsight M&A Marketing Private Equity SaaS Startups TC vista equity partners

November 30, 2020

Vista acquires Gainsight for $1.1B, adding to its growing enterprise arsenal

Posted By: Zach_Wilson 0 Comment Cloud, customer experience, Customer success, Enterprise, Exit, Fundings & Exits, gainsight, M&A, Marketing, Private Equity, SaaS, Startups, TC, vista equity partners

Vista Equity Partners hasn’t been shy about scooping up enterprise companies over the years, and today it added to a growing portfolio with its